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[ShopeePay] Why can't I access my ShopeePay account?

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Your ShopeePay account may be disabled for these reasons:

Entering the wrong ShopeePay PIN and Shopee account password 5 times within half an hour will disable your account temporarily for 30 minutes.
Entering the wrong ShopeePay PIN and Shopee account password up to 8 times within 24 hours will cause your account to be permanently disabled.
We received a request to disable your ShopeePay account because of a lost or stolen mobile phone.
Your account has been flagged for suspicious activities.

⚠️Note:

If you don't remember your ShopeePay PIN and your ShopeePay account is only temporarily disabled, reset your PIN instead. This will prevent your ShopeePay account from being permanently disabled.

To reactivate your ShopeePay account later, contact us via the channels at the bottom of the page. Your account will be reactivated in 3 working days if your request is valid.

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